· For technical support contact learningsupport@yourmembership.com
· For questions regarding course content contact education@spdstar.org
· For all other questions see Other Resources at the bottom of this page.
System Requirements
Minimum Internet Bandwidth (speed test)
· Standard Definition (SD) videos: 5 Mbps
· High Definition (HD) videos: 8 Mbps
Computer Operating System
· PC: Windows XP or newer
· Mac: OS X 10.5 (Leopard) or newer
Web Browsers
· Internet Explorer 8.0 or above
· Firefox most recent 2 public versions
· Safari most recent 2 public versions
· Google Chrome most recent 2 public versions
Browser Plug-ins
· Flash Player version 10.2.159.1 or higher. Go to Adobe Flash Player to install the latest version
Video Issues
Should you have any problems viewing a video try these tips below. If you are still unable to view your video, please contact our technical support team at learningsupport@yourmembership.com. We will respond to your request within 24 business hours.
1. Try a different web browser: There may be a temporary issue or incompatible setting with the browser you are using. See system requirements above
2. Restart your device: Restarting your device, Internet modem, and/or router can resolve most intermittent connectivity issues.
3. Shut down other programs and stop other Internet activity on your computer and in your home or office: Other devices using your Internet connection can negatively impact your streaming quality.
4. Check the connection to your Internet Service Provider (ISP): If your connection speed is much slower than usual, we recommend that you contact your ISP for additional help. Be sure you meet the minimum requirements of 5-8 mbps by testing your Internet speed here.
Home Page Features
· Top tabs
o STAR Institute takes you to the STAR Institute website
o My Account allows you to create and update your profile to help provide you with recommended courses
o Help/FAQs provides you with system requirements, tips for video issues, a guide for system features, and contact information
·
Tabs in purple bar
o Course Catalog allows you to view and purchase course offerings
o My Courses allows you to view the courses you have purchased
o Search the site by typing in one or more keywords
·
Quick Links
o My Credits lists the number of continuing education units (CEUs) for each eligible course and the designated provider (AOTA, ASHA, or both
o My Courses allows you to view the courses you have purchased
o My Profile allows you to create a profile based on your preferences
o Course Catalog allows you to view and purchase course offerings
·
Other sections
o We Want to Hear From You is a poll to learn more about our learners
o Active Courses shows you your most recent courses and state of completion
o Recommended Courses shows you courses based on your preferences
Course Catalog Features
This page contains a list of the educational courses available for purchase. Pricing shown in Course Catalog defaults to Professional free account rates. Pricing varies for individuals (without CEUs) and paid members and these rates will be shown if/when logged in.
· Refine Search allows you to search by keywords and titles, abstract and description, or both
· Sort By allows you to sort by titles, categories, most viewed, or recently added
· Cart shows number of items in cart, allows you to confirm a purchase or add/remove an item from cart
· View Details shown under the course includes the description of each course
· Credit displays the number of continuing education credits
· Launch allows you to launch any free courses
Course Activity Page Features
Enrolled tab lists the courses you have registered and paid for. Use it to track your progress to include the amount of time you have spent in a course, the date you purchased the item, and the date it expires.
· View Detail includes the description for each course
· Launch allows you to view your course and if you have already started that course, you may resume from where you left off or restart form the beginning
Grades tab lists your completed courses, grades received, and allows you to print out certificates earned.
Other Resources
· Other educational opportunities – visit STAR Institute Education page
· General information on SPD – visit STAR Institute About SPD page
· Answers to specific questions regarding SPD - visit STAR Institute FAQs
· Sign up for mailing list – submit Contact Form
· Parent resources - visit STAR Institute Downloadable Flyers page
· Help finding a service provider in your area - If you live in Colorado or can travel, if you live outside of Colorado and can’t travel visit STAR Institute Treatment Directory
· Research articles relevant to SPD - visit STAR Institute Library
· For any other questions contact STAR Institute at treatment@spdstar.org